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Set up how diners browse, order and pay through Scan to order at each outlet. Open Channel settings > Scan to order. Tap Edit beside the configuration for your outlet.

Language

Enable Enable language toggle to offer English and Chinese. Translate your menu on Menus.

Splash page

Use Show fulfilment type selector splash when diners should choose dine-in or takeaway before browsing. Add branding through Splash image/video URL, using a URL or an uploaded image or video. Supported files are PNG, JPG, GIF and MP4, up to 25MB. Check the media preview before saving. Enable Show fulfilment type selector splash for table QR only to offer that choice at tables. The takeaway QR continues to use takeaway.

QR codes and payment timing

Choose QR code type to match your service:
  • Permanent QR codes to pay before submitting order suit tables with fixed QR stickers. Diners pay before orders reach the kitchen.
  • Dynamic QR codes to pay at the end of meal use a new code for each seating. Diners send orders during the meal and pay at the end.
Changing the QR code type changes when diners pay. Tap Save before downloading or generating codes after changing the type. For permanent codes, open Table QR codes and tap View for an area. Then tap Download QR beside a table. Use Download all QR codes for all table codes. The separate Takeaway QR code lets diners place takeaway orders. Generating a dynamic code starts a live ordering session and can print a QR receipt. Select a table under Select a QR code to generate, then tap Generate QR code. In dynamic mode, use Hold orders when staff should control when kitchen preparation starts. Diners’ items remain held until staff fire them. Use Add space above QR strip when the printed strip needs room for a clip. If a table is missing, check its outlet and area in Tables and areas.

Payment options

Under Payment, choose how diners can settle their orders:
  • Allow pay through phone option lets diners pay on their own phones.
  • Allow pay at counter option is available with permanent codes. Diners pay staff before confirming their orders.
  • Allow calling for bill is available with dynamic codes. Diners request a bill for payment at the table.

Diner information

Use Name collection, Contact number collection and Email collection for the details your service needs. Choose Hidden, Optional or Required where available. Email cannot be hidden when Atlas ID sign-in is enabled. Use Prompt for number of guests to ask for the table’s party size when diners order.
  • Enable order notes collects instructions for the whole order.
  • Enable item instructions collects instructions for individual products, such as sauce on the side.
  • Show 2 column products layout displays non-highlighted products two per row.
  • Vending machine mode suits one-product checkouts. Adding another product replaces the previous selection.

Takeaway bags

For pickup orders, turn on Enable takeaway bags and select a Takeaway bag product. Set the Takeaway bag prompt text and Default quantity. A default of 0 adds no bags automatically. Diners can change or remove the quantity.

Buzzer numbers

Use Collect buzzer number under Order flow settings when you hand out pagers for collection. Set the valid number ranges to match your devices. Diners enter their number before checkout.

Confirmation page

Use Custom message on confirmation page for instructions diners need after ordering. For example, explain where to collect food.

Call staff

For table service, Allow diners to call staff from their phone adds a service-request button. Add up to five request options, then select notification printers under Choose printers. Use this for requests such as water or cutlery, with labels that suit your service.