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Atlas printers can be connected to WiFi wirelessly using one of these two methods:
  • Mode A: QR pairing with WeChat.
  • Mode B: Manual pairing via browser (recommended).
Follow these steps to pair your printer using WeChat:
  1. Connect to the outlet’s WiFi network (must be 2.4GHz).
  2. Download WeChat and create an account.
  3. Locate the small black button at the back of the printer.
  4. Press and hold the button for 2 seconds and release → A receipt will print.
  5. Repeat step 4 → A receipt will print with a QR code.
  6. Open WeChat and scan the QR code.
    • Note: This connects the printer to WiFi.
  7. Enter your WiFi password and confirm.
  • Note: Ensure Bluetooth and Local Network access are enabled if needed.
  1. On the next screen, select the Printer network and tap Connect.
  2. Wait for the printer to connect and print a success receipt.
  3. If the connection failed receipt prints, repeat the steps or check your WiFi stability.

Mode B: Manual pairing via browser (use phone, tablet, or laptop)

1

With the printer powered on, locate the small black button at the back of the printer.

Atlas receipt printer showing small black pairing button location at the back of the device

Button is very small — see the image above

2

Press and hold the button for 2 seconds, then release → A receipt will print with two options

Printer configuration receipt showing Mode A and Mode B pairing options after first button press

First receipt that will print

3

Press and hold the button again until another receipt prints. Do not release the button until it prints.

This enters Mode B: Manual WiFi pairing mode (lasts 5-10 minutes)
Printer receipt confirming Mode B manual WiFi pairing mode is active with instructions

Second receipt that will print

4

Open your device's WiFi settings and connect to network named 'Printer'

Wait until your device is connected. This network has no internet access, but that’s fine for this setup.
Device WiFi settings showing Printer network in available networks list for connection

Printer network will look like this in the WiFi available networks list

5

Open a browser and enter 10.10.100.254 in the search bar.

6

When prompted, enter admin for both the username and password.

Printer configuration login prompt requesting admin username and password for access

This is the prompt that will ask you to enter admin as a user and password

7

Once inside the printer's configuration menu, click SCAN to see the available WiFi networks

You can change the language (Mandarin or English) from the top-right corner.
Printer configuration interface showing SCAN button in top-right corner to detect available WiFi networks

The SCAN button is located in the right corner too

8

Select your WiFi network, click the dial button beside it, and then press OK.

Printer WiFi network selection screen displaying list of available networks with radio buttons and OK button

The list of available WiFi networks looks like this

A prompt saying the password is empty will come up. Just press ok, and move to the next step.
9

Enter your WiFi password, click Show Password to confirm it's correct, and press Save.

Printer WiFi password entry screen with password field, Show Password checkbox, and Save button

Enter your password and make sure it is correct.

10

Click Restart to finalise the connection.

Printer configuration confirmation screen with Restart button to finalize WiFi connection setup

Press restart to finish this up.

Within a few minutes, a successful connection receipt should print. This may take up to 10 minutes in some cases.If a connection failed receipt prints instead, go through the guide again and ensure all steps were followed correctly. Also, check your WiFi stability.

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What should happen

After completing the WiFi setup:
  • The printer prints a “Connection Successful” receipt showing it’s connected to your WiFi network
  • The printer appears in Atlas Merchant Portal under your outlet’s printer settings
  • You can send test prints from Atlas POS or the Merchant Portal

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If it doesn’t work

  1. Verify your WiFi password is correct — re-enter it carefully
  2. Check that your WiFi network is 2.4GHz (not 5GHz) — the printer only supports 2.4GHz
  3. Move the printer closer to your WiFi router
  4. Check if your WiFi network has a captive portal (login page) — the printer cannot connect to networks requiring browser login
  5. Restart your WiFi router and try again
  1. Make sure you’re in Mode B (manual pairing mode) — press and hold the button until the second receipt prints
  2. The printer’s WiFi mode only lasts 5-10 minutes. If it timed out, press the button again to re-enter pairing mode
  3. Check that your phone/tablet WiFi is turned on
  4. If “Printer” doesn’t appear in your WiFi list, restart the printer and try again
  1. Make sure you’re connected to the “Printer” WiFi network (not your regular WiFi)
  2. Wait 10-15 seconds after connecting before opening the browser
  3. Type the address exactly: 10.10.100.254 — no “http://” or “www”
  4. Try a different browser if the first one doesn’t work
  5. Disable any VPN on your device
  1. Try lowercase admin for both username and password
  2. If the printer was previously configured, it may have a different password. Factory reset the printer and try again
  3. Check your printer documentation for default credentials
  1. Wait 10-15 seconds and tap SCAN again
  2. Check that your WiFi router is powered on and broadcasting
  3. Move the printer closer to the router
  4. Your WiFi may be set to “hidden” — you’ll need to enter the network name manually
  1. In Atlas Merchant Portal, go to Settings > Printers and verify the printer is listed
  2. Check that the printer is assigned to the correct outlet and station
  3. Send a test print from Atlas to verify the connection
  4. Restart the printer and check if it reconnects
  5. Contact support at [email protected] if the printer still doesn’t appear

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Next steps