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Available for: Server Cashier Manager Finance Admin This report is currently in open beta. Leave feedback → Go to report →

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What this report shows

How long it takes to complete kitchen tickets using data from your Kitchen Display System (KDS). Track ticket completion times, identify peak periods, and find bottlenecks.
This report requires Atlas Kitchen Display System (KDS). Data comes from ticket interactions on your kitchen screens.
Voided items are excluded from this report and do not contribute to preparation timings.

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Filters

Filters showing serving date, outlet, station, kitchen display, and ticket item name
  • Serving date — Serving date. Defaults to today.
  • Outlet — Switch between outlets.
  • Station — Filter by kitchen station (e.g., grill, fryer, prep).
  • Kitchen display — View data from specific KDS screens.
  • Ticket item name — Filter by specific menu items.
Data refreshes hourly. Last refresh time appears at the top.

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Sections

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Key metrics

Key metrics showing ticket count, completed ticket count, and median completion time
  • Ticket count — Total tickets received.
  • Ticket count (completed) — Tickets marked complete.
  • Median completion time — Middle value of all completion times (in minutes).

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AI summary

AI-generated summary showing patterns in ticket completion times and station performance
AI-generated summary of patterns and trends in your data.

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Tickets by fulfilment time

Tickets grouped by completion time ranges
Tickets grouped by how long they took to complete. Shows your kitchen’s speed distribution.

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Tickets by hour

Tickets grouped by hour with color-coded completion times
Ticket count per hour. Bar color indicates median completion time:
  • Green — Faster
  • Red — Slower
Use this to spot periods when your kitchen struggles to keep up.

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Ticket details

Ticket details table showing outlet, serving date, source, fulfilment type, table, order ID, station, kitchen display, item name, quantity, and timestamps
Complete list of every ticket. Download for detailed analysis.

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Interactive features

  • Drill down — Click any metric or chart bar to see underlying tickets.
  • Download — Export data from any chart or table.
  • Copy values — Click any metric to copy to clipboard.
  • AI assistant — Ask questions about your data. See Using reports.