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Available for: Cashier Manager Finance Admin Go to report →

What this report shows

Open Reports > Void report to review voided order lines and their reasons. The report counts order lines, rather than whole orders or individual units.

Filters

Select Date range, choose the period to review, then tap Update. Use Outlet, Void reason or Item name to narrow the results. Item name filters by the name recorded on the order line.
Date range, Outlet, Void reason and Item name filters in the Void report

Void report filters

If no voids appear, check the Date range and Outlet filters. Check Data through for the latest update. The report updates hourly.

Read void counts and values

  • Total voids counts voided order lines. A line with several units counts as one void.
  • Void value is the total value of those lines before they were voided.
  • Avg void value is the average value before voiding, per voided order line.
  • Void rate is the share of order lines that were voided.
Void reasons breakdown groups these counts and values by reason.
Void reasons breakdown showing total voids, percentage of total, void value and average void value

Void reasons breakdown

The charts show patterns by month, time of day and day of week. Use Top voided items to see which names appear most often. In Void details, check the order ID, name, quantity and reason for each line. Gross sales is zero for voided lines. Use Void value for their value before voiding.