Who is this article for?
- Restaurant managers and owners who need to track performance and make data-driven decisions.
- Closing shift staff who need to review the day’s sales and payments.
Available for these roles:
Server
Cashier
Manager
Finance
Admin
Overview
The daily outlet report is a commonly used report, usually used during shift closing. It provides a comprehensive overview of sales for a single day or custom period, and is a great way to get a sense of your restaurant’s performance.
Daily outlet report
Filters
Use these filters to customize the data displayed in your report:- Date: Serving date (when an order was fulfilled). Defaults to the current date but can be set to a custom time period.
An outlet’s sales day defaults to 12AM-12AM, but you can contact support to customize your sales day (e.g. 3AM-3AM).
- Outlet: Switch between outlets if you have multiple outlets
- Shift: Filter the report by shifts (e.g. Lunch, Dinner). Contact support to set up shifts.
- Station: Optionally filter data for specific stations (multi-select)
Actions
- Print summary receipt: Print a summary with high-level metrics to a selected printer
- Export to PDF: Export the entire report to PDF
Sales summary
Key financial metrics for your selected time period. Only metrics applicable to the selected outlet are displayed.Metric definitions
Metric definitions
- Gross sales: Undiscounted, unmodified sales based on item prices. For tax-inclusive outlets, gross sales includes tax.
- Discounts: Total discounts, including both order and item-level discounts
- Points redeemed: Monetary value of all loyalty points redeemed
- Tax (included): Inclusive tax
- Net sales: Gross sales - discounts - points redeemed - tax (included)
This definition of net sales will be updated in the upgraded reports
- Delivery fee: Delivery fees charged to your customers
- Surcharge: Surcharges charged to your customers, e.g. for peak periods, packaging, etc.
- Service charge: Service charge charged to your customers
- Total sales: Net sales + delivery fee + surcharge + service charge
- Platform delivery fee: Delivery fee charged by 3rd-party delivery platforms (GrabFood, Deliveroo, Foodpanda). Paid for by customers but should not count as your sales / will not be received by you
- Platform discounts: Discounts sponsored by 3rd-party delivery platforms (GrabFood, Deliveroo, Foodpanda). Should not be deducted from your sales.
- Tips: Tips collected from customers
- Rounding: Rounding differences
- Tax (excluded): Exclusive tax
- Expected payments: What you should expect to receive in payments after additions and deductions
- Actual payments: What you actually received in payments. When this differs from Expected payments (either a net overpayment or underpayment), a line stating “View unsettled orders” will appear. Click that line to view and rectify unsettled orders.
Sales summary with unsettled orders
Discounts
View a breakdown of all discounts applied during the selected period, organized by promo code. This table shows:- Promo code name
- Total count (number of times the discount was applied)
- Total discounted amount
Voided/adjusted items
List of all voided items with amounts and void reasons. This helps you track waste, mistakes, and refunds.Sales by payment type
Breakdown of payments and refunds by payment type, showing:- Net payments (after refunds)
- Total paid
- Total refunded
- Count of transactions
Sales by payment type
Daily insights
- Sales insights
- Product category sales
- Products sold
- Cash voucher redemptions
Key metrics at a glance:
- Order count: Total number of orders
- Average order value: Total sales divided by order count
- Total covers: Number of customers served (if tracked)
- Average spend per cover: Total sales divided by covers (if tracked)
Sales insights
