Who is this article for?
- Atlas users with Manager or Admin permissions.
- Merchants configuring which payment types they accept across Atlas POS, Kiosk, Atlas Online, and Scan to Order.
What this does
Configure, add, or remove the payment types your business accepts. This guide covers enabling payment types (like credit card, PayNow, and cash), creating your own manual payment types, and assigning a specific subset of payment types to an individual outlet.When to use this
Use the decision tree below to find the exact steps you need:- If you want to start accepting a payment type (card, PayNow, cash, etc.): Enable a payment type.
- If you want to stop accepting a specific payment type: Disable a payment type.
- If you need a custom payment type (gift cards, mall vouchers, cash vouchers, etc.): Add a manual payment type.
- If you want different outlets to accept different payment types: Set payment types per outlet.
Steps
Follow the steps below for your specific payment configuration task.Enable a payment type
Turn on the payment types you want to accept. Payment types are grouped into E-commerce payment types (Atlas Online and Scan to Order) and Terminal payment types (Atlas POS and Kiosk).
Find the right group.
Use the E-commerce payment types section for your Atlas Online and Scan to Order websites, or the Terminal payment types section for your Atlas POS and Kiosk.
Disable a payment type
Stop accepting a payment type at checkout. Payment types are disabled, not deleted — switching a type off removes it from the relevant checkout screens while keeping it available to re-enable later.Add a manual payment type
Create a custom payment type for things Atlas doesn’t provide out of the box — physical gift cards, mall vouchers, cash vouchers, or any custom tender you accept at the till.Click 'Add manual payment type'.
In the Terminal payment types section, click the Add manual payment type button.
Enter the payment type details.
Fill in the Label (required, e.g. “Mall voucher”). You can optionally upload an Image for the payment type.
Set the options.
Switch Enabled on so the payment type is available immediately. Switch Opens cash register? on if selecting this payment type at the POS should trigger the cash drawer.
Set payment types per outlet
Restrict an individual outlet to a specific subset of your enabled payment types — useful when locations accept different tenders.Edit the outlet.
Click Edit next to the outlet you want to configure, then go to the Payment types section.
Select the payment types for this outlet.
Use the POS Payment types and E-commerce Payment types multi-select fields to choose which payment types this outlet accepts.
What should happen
Once saved, your changes apply automatically:- Enabled payment types appear on the relevant checkout screens (POS, Kiosk, Atlas Online, or Scan to Order).
- Disabled payment types no longer appear at checkout.
- Outlet-specific selections override your global list for that outlet.
If it doesn’t work
A payment type does not appear at checkout
A payment type does not appear at checkout
If a payment type is enabled in the Atlas merchant portal but doesn’t show at the till or online:
- Check the group: Make sure you enabled it in the right section — Terminal payment types for POS/Kiosk, E-commerce payment types for Atlas Online/Scan to Order.
- Check the outlet’s selection: If the outlet has specific payment types selected under Outlet settings > Outlets > (outlet) > Payment types, only those will show. Add the missing type, or clear the field to fall back to your global list.
- Check your connection: Make sure the POS tablet is online.
Card terminal payment fails to connect
Card terminal payment fails to connect
If an integrated card terminal isn’t responding, this is a hardware connection issue rather than a payment type setting. Check that the terminal is powered on and connected, then contact support if it persists.