How to update order details
This guide explains how to update order details in Atlas, including modifying items, customer information, delivery addresses, and fulfillment type. It provides step-by-step instructions for making changes through Atlas POS and from the Orders page.
Who is this guide for?
- Atlas users with Cashier or above permissions. Set permissions from Settings > Team members.
- Users managing orders from Atlas POS, Scan to Order, Kiosk, Online, or Aggregator platforms.
Before you begin
This guide will walk you through updating order details, including modifying items, customer information, delivery addresses, and fulfilment type.
Some changes, such as modifying delivery times or fulfilment locations, may require rebooking delivery logistics. Follow all steps carefully to ensure updates are correctly applied to your deliveries.
If you are editing an order from a past date, you must have Manager or above permissions. Set permissions from Settings > Team members.
Adjusting order details
Follow these steps to modify an order:
And a last few tips:
- When adjusting the “Serving time” for a delivery order, “Preparation time” will happen 30 minutes before the time slot. For example, a 6:30 pm - 7:00 pm delivery order, will be picked up by the driver by 6:00pm.
- After doing the changes, it’s best to reprint the Customer receipt (from the “Print receipt” dropdown at the top) and to “Resend customer email” (from the bottom left corner) when possible.