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Who is this guide for?
  • Atlas users with Cashier or above permissions. Set permissions from Settings > Team members.
  • Users managing orders from Atlas POS, Scan to Order, Kiosk, Online, or Aggregator platforms.

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Before you begin

This guide will walk you through updating order details, including modifying items, customer information, delivery addresses, and fulfilment type. Some changes, such as modifying delivery times or fulfilment locations, may require rebooking delivery logistics. Follow all steps carefully to ensure updates are correctly applied to your deliveries. If you are editing an order from a past date, you must have Manager or above permissions. Set permissions from Settings > Team members.

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Adjusting order details

Follow these steps to modify an order:
Follow these steps to cancel and refund an entire bill from Atlas POS:
  1. Open and log in to your POS station (from Stations).
  2. Tap the order history button > tap the order.
  3. Alternatively: tap the search button and key in your order number > tap the order.
  4. In the order details modal, tap the status “Completed” and scroll down to “Cancelled”.
  5. Select the option to “Cancel and refund order”.
  6. In the refund confirmation page, confirm the amount and refund reason, and tap “Refund”.
After this, you can print a Refund receipt by tapping the dropdown “Print receipt” > “Refund receipt”.

Option 2: Edit order from Orders page

Follow these steps to edit an order one of the Orders pages:
  1. Tap “All orders”, “Today’s orders” or “Upcoming orders” page.
  2. Tap the order to open it.
  3. Alternatively: Tap the search bar and key in your order number > Tap the order.
  4. In the order details modal, tap “Edit order”.
  5. Make your changes:
    1. Fulfilment type. Tap any of the three options to change it (Pickup, Delivery or Dine-in). Take note:
      • If you change from Delivery to Pickup, refund the delivery fee: Go to “Charges” on the right side > Change “Delivery Fee” to $0.
      • If you change from Pickup to Delivery, follow the same steps to charge any extra delivery fee to customers, updating to the right value.
    2. Delivery address. In the top left corner, tap “Delivery address” > Fill up address and unit number > Tap “Add”.
    3. Serving date and time. Right below address, tap “Serving date” and/or “Serving time” to update order date and serving time slot.
    4. Customer details. Scroll down to the bottom left, and adjust Name, Number or Email address for the diner.
    5. Changing outlet. In the “Fulfilment type” modal: Tap the “Pickup address” or “Delivery address” to open the address details modal > Change to desired pickup address in the “Select pickup address” list > Tap the right fulfilment type to select it again.
  6. In the top-right corner, tap “Update” to save your changes.
  7. A modal will pop up if any changes affect your driver booking (address, outlet, time, etc.). Tap “Save and update logistics booking”.
And a last few tips:
  • When adjusting the “Serving time” for a delivery order, “Preparation time” will happen 30 minutes before the time slot. For example, a 6:30 pm - 7:00 pm delivery order, will be picked up by the driver by 6:00pm.
  • After doing the changes, it’s best to reprint the Customer receipt (from the “Print receipt” dropdown at the top) and to “Resend customer email” (from the bottom left corner) when possible.

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What should happen

After saving your changes:
  • The order details update immediately in the order modal
  • If you changed the delivery address or time: A confirmation modal appears to update logistics booking
  • If you changed items: The order total recalculates automatically
  • If the order was overpaid after changes: A banner appears prompting you to refund the difference
  • If the order was underpaid after changes: A banner appears prompting you to collect additional payment

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If it doesn’t work

  1. Check your permissions — you need Cashier or above for today’s orders
  2. For orders from past dates: You need Manager or Admin permissions
  3. Aggregator orders (GrabFood, Deliveroo, Foodpanda) cannot be edited in Atlas — make changes on the aggregator platform
  4. Some order statuses (Cancelled, Refunded) cannot be edited
  1. Make sure you tap “Update” in the top-right corner after making changes
  2. Check your internet connection
  3. If a delivery booking modal appears, you must tap “Save and update logistics booking” to confirm
  4. Refresh the page and check if the changes were actually saved
  1. Check that you tapped “Save and update logistics booking” when prompted
  2. If the driver was already dispatched, contact the driver directly using the phone number in the order
  3. For significant address changes, you may need to cancel and rebook delivery
  4. Contact support if logistics booking keeps failing
  1. Tap “Resend customer email” from the bottom left of the order modal
  2. Check that the customer has a valid email address in the order details
  3. Ask the customer to check their spam folder
  4. Alternatively, reprint the receipt and give it to the customer directly

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Next steps