Payout report

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What this does

The Payout report shows all payments that have been processed and transferred to your bank account. Use this to verify that expected payments arrived, track when payouts were processed, and investigate discrepancies between sales and payouts. The report has two tabs:

• Payouts: Shows completed payouts that have been processed and transferred
• Payments pending payout: Shows payments awaiting payout processing

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When to use this

Use this report to answer:

• Did we receive the money we’re supposed to get?
• When was a specific payout transferred to our bank account?
• Which outlet or payment processor is a payout from?
• What is the status of a payout (transferred, pending, or failed)?
• How many payouts have we received in a specific time period?

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Filters

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Payment processor filter

• Label: “Payment process…”
• Default: “All payment methods”
• Options: All payment methods, or specific payment processor names
• Effect: Filters the payout table to show only payouts processed through the selected payment method

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Payout processed date filter

• Label: “Payout processed…”
• Default: Last 7 days (e.g., “Dec 31, 2025 - Jan 7, 2026”)
• Format: “MMM DD, YYYY - MMM DD, YYYY”
• Effect: Filters payout table to show only payouts processed within the selected date range

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Outlet/Payment processor filter chips

• Default: “ALL” (shows all outlets/payment processors)
• Options: Specific outlet or payment processor names (horizontally scrollable)
• Effect: Filters table to show payouts for the selected outlet/processor

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Search box

• Label: “Search payouts”
• Searchable fields: Payout ID, Reference ID, Payment method name
• Effect: Filters table to show only payouts matching search term

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Payout table

The table shows all payouts matching your filters. Columns include:

• ID: Unique payout identifier (e.g., LCEP8XMT). Use this when contacting support about a specific payout.
• Payment method: Payment processor/outlet name with “(pos)” suffix for point-of-sale terminals
• Processed at: Date and time when the payout was processed by the system (format: “MMM DD, YYYY H:MM AM/PM”)
• Status: Current status of the payout
  • Funds transferred (green badge): Money has been successfully processed and transferred to your bank account
• Payout reference: Reference code for the payout, may be used for bank reconciliation
• Payout: Additional payout information (amount or date)

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Actions

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Download

Click the “Download” button to export current filtered data to CSV or Excel format. The export includes all payout records matching your filters.

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View payout details

Click on a payout row to open detailed information about that payout, including fees, adjustments, and related transactions.

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What should happen

After applying filters, you should see:

• The payout table updated to show only payouts matching your filters
• Summary metrics reflecting the filtered time period
• Status badges showing “Funds transferred” for completed payouts
• Payout IDs and processed dates for reconciliation

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If it doesn’t work

If you don’t see a payout you’re expecting:

1. Check the “Payments pending payout” tab: The payment may be waiting for processing
2. Expand the date range: Change the “Payout processed…” filter to 30 days instead of 7 days. The payout may have been processed on a different date than expected.
3. Set payment processor to “All payment methods”: Ensure you’re not filtering out the payout
4. Click “ALL” outlet filter chip: Ensure the correct outlet is selected
5. Check your sales records: Confirm the sale was recorded in Atlas

If payouts show “Funds transferred” but you haven’t received them:

1. Wait 1-2 business days: There may be a delay between when Atlas processes the payout and when your bank credits the funds
2. Check your bank account directly: Funds may have posted but not yet appeared in Atlas
3. Contact your bank: Confirm they received the transfer and it’s not held for review
4. If more than 3 business days have passed: Contact Atlas support with the Payout ID and processed date

If the warning banner says “Payout calculation discrepancies”:

1. Click “Find out more”: Read the detailed explanation of recent payout adjustments
2. Note the date range: The banner specifies when adjustments occurred
3. Review recent payouts: Adjustments appear as additional payouts or deductions in the days after the correction
4. Contact your accountant or Atlas support: If the adjustment affects your accounting, get guidance on how to record it

If the Download button isn’t working:

1. Wait a few seconds: Ensure the page is fully loaded before clicking Download
2. Check your browser’s popup blocker: Allow downloads from portal.atlas.kitchen
3. Reduce the date range: Download fewer records if you’re getting an error
4. Try a different browser: Rule out browser-specific issues
5. Contact Atlas support: The download feature may be temporarily unavailable

If the issue persists, contact support at [email protected] with:

• The report URL
• The specific payout that’s not working
• The filters you applied
• A screenshot if possible

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Next steps

After reviewing your payout report:

• Check the Daily outlet report to see gross sales that should match your payouts
• Review the Sales summary report to verify total sales for the same period
• Contact support at [email protected] to customize your sales day (e.g., 3AM-3AM instead of 12AM-12AM)
• Check Settings > Payouts to update bank account details if payouts are failing