Delivery settings, fees and minimum orders

Delivery fees are configured per outlet, and minimum order amounts per brand, in the Atlas Merchant Portal. Changes take effect immediately for new orders.

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Where delivery fees are set

Delivery fees are managed under Settings → Delivery fee, and assigned to each outlet from Outlet settings → Delivery fee settings in Atlas Merchant Portal.

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Fee structures

Atlas builds your delivery fee the way last-mile couriers like Lalamove, GrabExpress, and PandaGo price a trip: a base fee that covers a set distance, then a per-kilometre rate beyond it. The most common setup is a base rate for a base distance, plus a per km rate for anything further (e.g. $10 for the first 5km,$1/km after that). You can also offer free delivery in two ways: a % subsidy that covers more of the fee as the customer’s cart grows, or a flat free delivery threshold that drops the fee to zero once the cart reaches a set amount. Each field is explained below.

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Base distance and base rate

These two work as a pair. The base rate is the flat fee a customer pays for any delivery within the base distance. It is the starting price that covers the first stretch of the trip, whatever the exact distance within it. Example: base distance = 3 km, base rate = $5.00 → every delivery up to 3 km costs $5.00.

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Per km rate

Beyond the base distance, this rate is added for each extra kilometre. It is what makes the fee grow for customers who live further away. Example: base distance 3 km, base rate $5.00, per km rate $1.00. An order 5 km away pays $5.00 + (2 km × $1.00) = $7.00.

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Cart value subsidy (%)

A discount you put towards the customer’s delivery fee, sized as a percentage of their order value. The bigger the order, the bigger the discount, so delivery gets cheaper as customers spend more. Once the discount covers the whole fee, delivery is free. Example: cart value subsidy = 20% → the customer gets $20 off delivery for every $100 of order. A $100 cart takes $20 off the delivery fee; a $200 cart takes $40 off. What customers see: at the Atlas Online checkout, a progress bar shows how much more to spend to lower the delivery fee, and the discounted fee updates as they add items.

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Min cart value for subsidy ($)

The amount a cart must reach before the subsidy starts to apply. Below this, the customer pays the full delivery fee. Leave it blank to apply the subsidy to every order. Example: min cart value for subsidy = $50 → only orders of $50 or more get the subsidy.

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Free delivery at ($)

The cart value at which delivery becomes completely free, regardless of distance. Leave it blank to never offer free delivery. Example: free delivery at = $100.00 → any cart of $100.00 or more ships free. What customers see: a progress bar on the checkout page shows how close they are to the free delivery threshold.

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Setting a minimum order amount

The minimum order amount for Atlas Online is set per brand, not in the delivery fee config. It applies to delivery orders only; pickup orders are not affected. For Grab and Foodpanda, minimum order amounts are set in each platform’s merchant portal (GrabMerchant, Foodpanda for Partners), not in Atlas. Atlas syncs the menu and items, but platform order minimums are managed on the aggregator side.

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Large order lead time

Large orders need more prep time. Large order lead time automatically adds extra time to the kitchen’s estimate once an order passes a value you set, so customers get a realistic ready time and the kitchen isn’t caught short.

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Delivery vehicle auto-assignment

For Atlas-managed delivery, Atlas books the right vehicle based on the order subtotal, so larger orders go out in something that can carry them. These thresholds are on the same Brand details page (Settings → Brands, then edit your brand).

• Logistics booking — switch to car above ($) — book a car instead of a bike once the order subtotal passes this amount (e.g. $175).
• Logistics booking — switch to van above ($) — book a van instead of a car once the order subtotal passes this amount (e.g. $500).
• Custom logistics booking message — an optional note passed to the courier as part of the logistics booking through Atlas Smart Logistics (e.g. building access, unit number, or handling instructions).

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Testing the configuration before going live

Before your next service, verify the delivery fee settings are working correctly. What should happen: The delivery fee displayed on the customer checkout screen matches your outlet config exactly. Free delivery applies automatically when the threshold is met.

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If the delivery fee looks wrong

If the issue persists after checking the above, contact support at hello@atlas.kitchen with your outlet name and the order number where the fee appeared incorrectly.

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Next steps

• Surcharges — add a temporary fee for holidays, weekends, or peak periods
• Managing operating hours — set when your outlet accepts delivery orders
• Adding discounts — set promotional discounts separate from delivery fee subsidies