Set up delivery fees, free delivery thresholds, minimum order amounts, large-order lead time, and delivery logistics for your Atlas Online store.
Who is this for?
Atlas merchants who run delivery orders through an Atlas Online website
Admin or Manager users configuring outlet delivery settings
Delivery fees are configured per outlet, and minimum order amounts per brand, in the Atlas Merchant Portal. Changes take effect immediately for new orders.
Delivery fees are managed under Settings → Delivery fee, and assigned to each outlet from Outlet settings → Delivery fee settings in Atlas Merchant Portal.
1
Go to Outlet settings
Log in to the Atlas Merchant Portal. In the left sidebar, under Setup, tap Outlet settings.
2
Select your outlet
Find your outlet in the list and tap the edit (pencil) icon on the right of its row.
Open an outlet from Outlet settings → Outlets
3
Find the delivery settings section
In the outlet’s left sidebar, tap Delivery settings. You will see Service zone and Delivery fee, with the fee config currently assigned to this outlet.
Delivery settings section in Outlet settings
4
Assign or create a delivery fee config
Select an existing delivery fee config from the dropdown, or click Create new delivery fee to build one from scratch. You can manage delivery fees from Settings → Delivery fee, and assign them here later.
Atlas builds your delivery fee the way last-mile couriers like Lalamove, GrabExpress, and PandaGo price a trip: a base fee that covers a set distance, then a per-kilometre rate beyond it.The most common setup is a base rate for a base distance, plus a per km rate for anything further (e.g. 10forthefirst5km,1/km after that). You can also offer free delivery in two ways: a % subsidy that covers more of the fee as the customer’s cart grows, or a flat free delivery threshold that drops the fee to zero once the cart reaches a set amount.Each field is explained below.
These two work as a pair. The base rate is the flat fee a customer pays for any delivery within the base distance. It is the starting price that covers the first stretch of the trip, whatever the exact distance within it.Example: base distance = 3 km, base rate = $5.00 → every delivery up to 3 km costs $5.00.
Beyond the base distance, this rate is added for each extra kilometre. It is what makes the fee grow for customers who live further away.Example: base distance 3 km, base rate $5.00, per km rate $1.00. An order 5 km away pays $5.00 + (2 km × $1.00) = $7.00.
A discount you put towards the customer’s delivery fee, sized as a percentage of their order value. The bigger the order, the bigger the discount, so delivery gets cheaper as customers spend more. Once the discount covers the whole fee, delivery is free.Example: cart value subsidy = 20% → the customer gets $20 off delivery for every $100 of order. A $100 cart takes $20 off the delivery fee; a $200 cart takes $40 off.What customers see: at the Atlas Online checkout, a progress bar shows how much more to spend to lower the delivery fee, and the discounted fee updates as they add items.
Cart value subsidy shown at the Atlas Online checkout
The amount a cart must reach before the subsidy starts to apply. Below this, the customer pays the full delivery fee. Leave it blank to apply the subsidy to every order.Example: min cart value for subsidy = $50 → only orders of $50 or more get the subsidy.
The cart value at which delivery becomes completely free, regardless of distance. Leave it blank to never offer free delivery.Example: free delivery at = $100.00 → any cart of $100.00 or more ships free.What customers see: a progress bar on the checkout page shows how close they are to the free delivery threshold.
Delivery distances are calculated from the outlet’s address, not the customer’s nearest MRT. Make sure your outlet address is set correctly under Outlet settings → Address.
The minimum order amount for Atlas Online is set per brand, not in the delivery fee config. It applies to delivery orders only; pickup orders are not affected.
1
Go to Brands
In the left sidebar, go to Settings → Brands.
2
Edit your brand
Click the brand you want to configure to open Brand details.
3
Set the minimum order value
In Min order value ($), enter the smallest order total a customer must reach to check out. Leave it blank for no minimum.
4
Save
Click Save at the top of the page.
Min order value on the Brand details page (Settings → Brands)
For Grab and Foodpanda, minimum order amounts are set in each platform’s merchant portal (GrabMerchant, Foodpanda for Partners), not in Atlas. Atlas syncs the menu and items, but platform order minimums are managed on the aggregator side.
Large orders need more prep time. Large order lead time automatically adds extra time to the kitchen’s estimate once an order passes a value you set, so customers get a realistic ready time and the kitchen isn’t caught short.
1
Open the outlet's Delivery settings
Go to Outlet settings → Outlets, open your outlet, and tap Delivery settings. Scroll to Large order lead time.
2
Set the threshold and extra time
In Orders above, enter the order value that counts as large. Then set the additional time and unit. For example, orders above $300 will require an additional 90 minutes.
3
Save
Click Save.
Large order lead time in the outlet's Delivery settings
For Atlas-managed delivery, Atlas books the right vehicle based on the order subtotal, so larger orders go out in something that can carry them. These thresholds are on the same Brand details page (Settings → Brands, then edit your brand).
Logistics booking — switch to car above ($) — book a car instead of a bike once the order subtotal passes this amount (e.g. $175).
Logistics booking — switch to van above ($) — book a van instead of a car once the order subtotal passes this amount (e.g. $500).
Custom logistics booking message — an optional note passed to the courier as part of the logistics booking through Atlas Smart Logistics (e.g. building access, unit number, or handling instructions).
Before your next service, verify the delivery fee settings are working correctly.
1
Open your online store
Visit your Atlas storefront URL (e.g., yourbrand.atlas.kitchen) in a private browser window.
2
Add items to cart
Add items that bring your cart to just below and just above any thresholds you have set (minimum order, free delivery, subsidy).
3
Check the checkout screen
Confirm the delivery fee shown matches your configuration. Confirm the free delivery threshold bar appears if you set one.
What should happen: The delivery fee displayed on the customer checkout screen matches your outlet config exactly. Free delivery applies automatically when the threshold is met.
Customers see $0 delivery but there should be a fee
Check that the correct delivery fee config is assigned to the outlet. Go to Outlet settings → Delivery settings and confirm the config is not set to a $0 flat-rate option. Also check whether Free delivery at is set too low on the config.
Delivery fee is not showing on some orders
Aggregator orders (Grab, Foodpanda) use the delivery fee set by the platform, not Atlas. Only Atlas online orders use your Merchant Portal delivery fee config. This is expected behaviour.
Outlet says no delivery fee config found
No delivery fee config has been assigned to this outlet. Go to Outlet settings → Delivery settings and select or create one.
Changes are not showing on the storefront
Delivery fee changes take effect immediately for new orders. Refresh your test browser window in private mode. If you made a change in the past 2 minutes, wait 30 seconds and try again.
If the issue persists after checking the above, contact support at hello@atlas.kitchen with your outlet name and the order number where the fee appeared incorrectly.
![The Large order lead time panel showing 'Orders above [SGD] will require an additional 90 Minutes' with a Save button.](https://mintcdn.com/atlaskitchen/5GkVM2TY1bzqc72r/images/merchant-portal/delivery-large-order-lead-time.png?fit=max&auto=format&n=5GkVM2TY1bzqc72r&q=85&s=c16ff313420e35c372b257307ab29605)