Reset POS PIN or portal password

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What this does

Staff use a unique 6-digit PIN to log in to the Atlas point-of-sale (POS) tablet. All Atlas users use a password to access the Atlas Merchant Portal. This guide covers when and how to reset these credentials, plus PIN best practices and what to do if a reset doesn’t work. The step-by-step lives in the Team members and roles guide.

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Best practices for PIN security

To protect your point-of-sale terminal:

• Never share PINs: Assign a unique PIN to each staff member. Sharing PINs makes transaction audits unreliable.
• Rotate PINs regularly: Change POS PINs every 90 days to prevent unauthorised access.
• Avoid simple patterns: Do not use obvious sequences like 123456, 000000, or a staff member’s birth year.

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Multi-outlet considerations

If your business operates across multiple locations:

• Immediate synchronisation: Updating a PIN in the Atlas merchant portal syncs it to all tablets instantly.
• Single PIN per employee: Employees use the same PIN across all assigned outlets. Check Settings > Team members to assign outlets.

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When to use this

Use this guide when:

• A staff member forgets their POS login PIN.
• You are locked out of the Atlas merchant portal.
• You need to update credentials for a new or departing employee.

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Reset a team member’s PIN

An admin can change any team member’s 6-digit PIN from the Atlas merchant portal: go to Settings > Team members, tap the ⋮ menu next to their name, and choose Update pin code. The new PIN syncs to all tablets immediately. For the full steps, see Set up a POS pin code in the Team members guide.

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Reset your portal password

If you have forgotten your Atlas merchant portal password, reset it from the login page using Forgot password and follow the email link to set a new one. For the full steps, see Reset a password in the Team members guide.

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If it doesn’t work

If the issue persists, contact support at hello@atlas.kitchen.

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Next steps

• Team members and roles