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Who is this article for?
  • Atlas users with Admin permissions who want to enable tips at their outlet.
  • Anyone who wants to understand how tips are taken and how they appear in Atlas.

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What tipping does

When tipping is enabled, a customer can add a tip while paying by credit card at the Atlas Pay terminal. The tip is added to the bill you charge, and it shows separately in your daily report and the order details.

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Enabling tipping

Tipping is not enabled by default. Contact Atlas support to turn it on for your account.
Tipping applies to your entire account. If you have multiple outlets under one account, enabling tips turns it on across all of them. Per-outlet tip control is not available yet.

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How tipping works at the terminal

Charge a credit card order the way you normally do. There is nothing extra for staff to do. When the customer pays, the terminal shows the order amount and a Choose tip prompt. The customer picks a percentage (for example, +5% or +10%), taps Custom to key in their own amount, or taps No tip. The tip is added to the total automatically, so the customer pays the bill including their tip.
Card terminal showing the original amount of SGD 132.61 and a Choose tip prompt with +5%, +10%, Custom, and No tip options.
The tip percentages are set up by Atlas support. Tipping works for credit card payments only. The tip prompt does not appear for PayNow, WeChat Pay, or Alipay.
The tip can only be added at this prompt, before the card payment goes through. Once the payment is authorised, a tip cannot be added or changed afterward.

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Where tips show up

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Daily outlet report

In the daily outlet report Sales summary, the tip appears as a separate Tips line, added on top of your total sales to reach expected payments.
Daily outlet report Sales summary showing Net Sales of $4.00, Total sales of $4.00, and a Tips line of +$1.00 added to reach Expected payments and Actual payments of $5.00 (matched).

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Order details

Open the order to see the tip listed under the paid amount, with the total marked “incl. tip”.
Order details for a dine-in POS order showing a paid amount of $5.00 with a (Tip) $1.00 line, and the amount payable marked $4.00 ($5.00 incl. tip).

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Refunds and tips

  • Full refund — the tip is refunded along with the order amount.
  • Partial refund — the tip is not reduced automatically. Contact Atlas support if you need to adjust the tip.

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If it doesn’t work

Two things to check. First, tipping must be enabled on your account. Contact Atlas support to turn it on. Second, the customer must be paying by credit card — the tip prompt does not appear for PayNow, WeChat Pay, or Alipay.
This can happen if the terminal lost connection mid-payment. Contact Atlas support with the order ID and the terminal charge amount, and the tip can be reconciled manually.
Tipping is currently account-wide. Per-outlet tip control is not available. Contact Atlas support to discuss your setup.

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Next steps