Who is this article for?Restaurant operators who use Atlas POS and take reservations through OpenTable.
What this does
Your OpenTable reservations appear on Atlas POS automatically. There is no need to re-enter bookings by hand. When a guest is seated on OpenTable, Atlas opens a cart on the matching table. The cart includes the party size and any reservation notes. The guest’s name is recorded on the reservation. Order data also flows back to OpenTable. When staff hold or fire items to the kitchen, OpenTable shows the order as an open ticket. When the bill is paid, OpenTable receives the final total and payment details. This builds spend history on your OpenTable guest profiles. You can see what each guest ordered and spent on past visits.When to use this
Use this integration if you take reservations on OpenTable and run service on Atlas POS. It removes the manual step of opening a cart when guests arrive.Before you start
You request the connection from your OpenTable account. The Atlas team completes the setup and enables the integration — the settings are not visible in your Atlas dashboard. The integration is part of Atlas Connect — your account manager will confirm pricing with you.
Table names in Atlas must match your OpenTable floor plan exactly. “Table 5” and “table 5” do not match. Check this before going live, or carts will not open automatically.
Steps
Request the connection from OpenTable
Log in to your OpenTable account. Open the menu and click Integrations, under Admin.Find Atlas in the point-of-sale list and click it. Fill in the short form and submit it.
Match your table names
Open your table layout on Atlas POS and compare each table name against your OpenTable floor plan. The names must match exactly, including capitalisation and spaces.Rename tables in Atlas to match OpenTable where they differ. For example, if OpenTable uses “A4”, the Atlas table must also be named “A4”.In OpenTable, table names are set in Availability Planning under Floor plan. Click a table to see its name.
Atlas contacts you to go live
OpenTable tells Atlas about your request. The Atlas team completes the setup and contacts you to agree a go-live date.Have your table names matched before the go-live date. To pause or stop the integration later, contact Atlas support. Pausing also tells OpenTable your POS is offline.
What should happen
- New, updated, and cancelled OpenTable reservations appear on Atlas within a minute.
- When a guest is seated on OpenTable, a cart opens on the matching Atlas table. The cart shows the party size and reservation notes.
- When staff hold or fire items to the kitchen, the order appears in OpenTable as an open ticket.
- When the bill is paid, OpenTable shows the final total and payment.
Optional: release tables automatically
Once the integration is live, OpenTable can free up tables for the next seating on its own. Turn on Automatically finish tables after payment in your OpenTable settings. When the bill is paid on Atlas POS, OpenTable marks the table as finished and releases it after a set time. Staff can still finish a table manually at any time.
If it doesn’t work
A cart didn’t open when a guest was seated- Check the table name. It must match OpenTable exactly, including capitalisation and spaces.
- Seat the reservation manually from the POS in the meantime — service is not blocked.
- If table names match and it still fails, contact support with the reservation time and table name. Support can check whether the integration is enabled for your outlet.
- Confirm the reservation exists in OpenTable for the correct restaurant location.
- If it does, contact support with the guest name and reservation time. Support can check whether the integration is enabled for your outlet.
- If your account was connected recently, the outlet may not be fully set up yet.
- Contact support with the outlet name. Support can check the connection and outlet setup.