3P = 3rd party (Grab Food, Foodpanda, Deliveroo)
Important notes:
- Do not use 3P devices to update the menu, stocks or store status. Doing that may result in errors.
- You must always keep your Deliveroo devices turned on and awake.
Note: Deliveroo uses device connectivity to determine the store's status. If your device is switched off, asleep, or not connected to the internet, the store will appear close to your customers.
After integrating with Atlas Aggregator, what must I do with 3P devices to receive orders?
- GrabFood - No need to keep the device on
- Foodpanda - No need to keep the device on
- Deliveroo - You must keep your Deliveroo devices turned on and awake.
- Deliveroo uses device connectivity to determine the store status. The store will appear close to your customers if your device is switched off, asleep, or not connected to the internet.
Note: You may still need the device for other purposes.
What can I do with Atlas Aggregator?
Will my menu automatically sync when I change it?
- No. When changing your menus on Atlas, you need to trigger a menu sync manually. If the menu is not in sync, you might have issues receiving orders into Atlas.
- We recommend you update and sync menus after operating hours to prevent disruptions.
- Performing a menu sync may override any promotions that are running.
- We are looking to make this automatic. Stay tuned!
Note: You’ll see a warning on your menu if they are out of sync.
[TODO: Add a screenshot here with all states]
Can Atlas Aggregator manage 3P operating hours?
- No. Atlas doesn’t have any control over operating hours.
- You can use your device to set your operating hours or speak to your account manager to set it up for you.
- When setting/updating operating hours on 3P, you will need to set/update the same on Atlas, and vice versa, to prevent menus from appearing incorrectly.
- After setting/updating the hours on Atlas, you need to trigger a menu sync manually.
- Reach out to the Atlas customer ops team if you need any help with setting operating hours
Can Atlas Aggregator manage 3P special hours (e.g. Public holiday operating hours)?
- No. Atlas doesn’t have any control over special hours.
- You can use your device to set your special hours or speak to your account manager to set it up for you.
- When setting/updating special hours on 3P, you will need to set/update the same on Atlas, and vice versa, to prevent menus from appearing incorrectly.
- After setting/updating the hours on Atlas, you will need to trigger a menu sync manually within 7 days from the date of the special hours.
- We recommend you update your special hours on 3P stores and Atlas at least 7 days in advance.
- Reach out to the Atlas customer ops team if you need any help with setting special hours
Can Atlas Aggregator manage 3P promotions?
No. Atlas doesn’t have any control over promotions.
Can we set stock quantity on 3P platforms?
- No. All 3P platforms do not support the setting of stock quantity.
Can I turn off Atlas Aggregator myself?
No. Drop our customer ops team a message if you need to turn it off.
My GrabFood/Foodpanda order has already appeared on my device. Why hasn’t it appeared on Atlas?
GrabFood/Foodpanda only send us the order details after a driver has been assigned. This is to prevent leaving the food for too long without a driver to pick it up.
Who do I reach out to if Atlas Aggregator features are not working? (Eg: Stock blocking, Menu syncing, Store status)
- Drop a message in our shared WhatsApp chat, and our customer ops team will jump on any issues.
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