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How to create & charge an Admin order

Create Admin orders to charge your VIP customers manually, charge deposits for future events, add external orders to Atlas, etc.

Admin orders are often used to manually register orders on Atlas for delivery, pickup, or dine-in.

How to create Admin orders

1/ On Atlas Merchant Portal, tap the hamburger icon to open the left sidebar menu.

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2/ Tap on All orders.

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3/ Tap the Add Order button on the upper right section of your screen.

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4/ On the order modal, select:

  • Your outlet
  • Fulfilment type
  • Date & time
  • Customer details
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5/ Select your menu & add the products in.

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6/ Create the order by tapping Create in the top right corner. After this, you should reload the page to see your recently created order.

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7/ Once you open the order, it will show as unpaid with a big red banner. Follow the instructions to send a payment link to your customer via email or collect it manually (via other non-integrated payment methods).

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8/ If you decide to send a payment link, after a few minutes, diners will receive a notification in their emails. The payment modal will look like this:

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FAQs

How to retrieve the payment link for an Admin order

If diners have issues receiving the email or do not have a valid email address, you can retrieve the payment link form from the order details page too, and send it via Whatsapp or text.

Click on the payment link underscored words to open it up on your browser.

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How to know customer has paid an Admin order

Once diners pays for the Admin order, the order status will change from Unpaid to Paid, and the order modal will show the payment reference at the bottom too.

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