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Step 1 - Open the Integrations page

  1. Log in to Deliveroo Partner Hub.
  2. In the left-hand sidebar click Integrations.

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Step 2 - Begin the connection

  • Click Connect sites. Deliveroo Partner Hub Integrations page showing Connect sites button to begin POS integration

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Step 3 - Select Atlas as your POS

  • In Which POS system do you use? search for Atlas and select it. POS system selection dropdown with search field to find and select Atlas as the integration partner
For every site you’re integrating:
  1. Enter its Deliveroo site ID as Site location ID (e.g. the number that appears next to your merchant name).
  2. Under Do you want to update your menus through your till? choose Yes - I’ll update my menu through my till (POS).
Deliveroo site configuration form showing Site location ID field and menu update method selection with POS option highlighted
If your brand has multiple Deliveroo sites, repeat this step for each one.

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Step 5 - Copy & share your IDs

  • A Brand ID appears on the next screen.
  • Copy both the Brand ID and each Site location ID and send them to your Atlas onboarding manager.
Deliveroo integration confirmation showing Brand ID and Site location IDs that need to be shared with Atlas team

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Step 6 - After your menu is synced, turn on order flow

Atlas will set up the integration for you and let you know when it’s ready. It will take us 1-2 business days. Once that is done:
  1. Click Check menu status to confirm the upload.
  2. Click Connect your Orders (POS) to start receiving Deliveroo orders directly in Atlas. Deliveroo integration page showing Check menu status and Connect your Orders POS buttons to complete setup

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Step 7 - Verify everything is live

  • Back on the Integrations summary make sure all three tags are green for each site:
    TagMeaning
    MenuMenu API connected
    POSOrders API connected
    Site DetailSite metadata synced
If any tag is orange, wait 20-30 minutes and refresh. Still orange? Reach out to Atlas support. Deliveroo Integrations summary displaying green status tags for Menu, POS, and Site Detail indicating successful connection

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Common problems & troubleshooting

  • Site location ID matches the number next to your site name in brackets in your Deliveroo terminal.
  • The Brand ID you shared with Atlas is the one shown on Deliveroo’s page during the integration set up process.
  • Menu / POS / Site Detail tags are all green on Deliveroo. Reload this page to double-check.
  • A banner/hero image exists in the Atlas menu you are trying to sync. If any are wrong, disconnect the site on Deliveroo Partner’s Hub, reconnect, and re-share the correct IDs with Atlas.
Disconnect the site, reconnect, enter the correct Site location ID, confirm the Brand ID, and re-share them with Atlas if anything changed. Once Atlas has reconfigured the set up, tags should turn green within 20-30 min.
Send Brand ID, Site location ID(s), a screenshot of the Integrations summary (showing tag colors), the time of a test order, and any recent changes you made.

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FAQs

Usually under 5 minutes, but large menus may take up to 15 minutes.
No. Once you choose Yes - I’ll update my menu through my till (POS), Menu Manager is disabled for that site. Make all edits in Atlas instead.
Disconnect the site in Partner Hub, reconnect it, and enter the correct IDs. Then resend the details to Atlas.
Add each site separately and capture each Site location ID. All three tags must be green for every site on your integrations page.

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Need help?

  • Atlas support - via your designated group chat, or via email at [email protected]
  • Deliveroo Partner Hub help desk - see the Help tab inside Partner Hub
You’re all set! Your menus live in Atlas and new Deliveroo orders will now print and appear automatically in Atlas.