> ## Documentation Index
> Fetch the complete documentation index at: https://help.atlas.kitchen/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset POS PIN or portal password

> Change your point-of-sale login PIN or reset your Atlas merchant portal password.

<Info>
  **Who is this article for?**

  * Atlas users with operator, manager, or admin permissions.
  * Managers and admins resetting credentials for other staff members.
</Info>

## What this does

Staff use a unique 6-digit PIN to log in to the Atlas point-of-sale (POS) tablet. All Atlas users use a password to access the Atlas Merchant Portal.

This guide covers when and how to reset these credentials, plus PIN best practices and what to do if a reset doesn't work. The step-by-step lives in the [Team members and roles](/merchant-portal/team-management) guide.

### Best practices for PIN security

To protect your point-of-sale terminal:

* **Never share PINs**: Assign a unique PIN to each staff member. Sharing PINs makes transaction audits unreliable.
* **Rotate PINs regularly**: Change POS PINs every 90 days to prevent unauthorised access.
* **Avoid simple patterns**: Do not use obvious sequences like `123456`, `000000`, or a staff member's birth year.

### Multi-outlet considerations

If your business operates across multiple locations:

* **Immediate synchronisation**: Updating a PIN in the Atlas merchant portal syncs it to all tablets instantly.
* **Single PIN per employee**: Employees use the same PIN across all assigned outlets. Check Settings > Team members to assign outlets.

## When to use this

Use this guide when:

* A staff member forgets their POS login PIN.
* You are locked out of the Atlas merchant portal.
* You need to update credentials for a new or departing employee.

## Reset a team member's PIN

An admin can change any team member's 6-digit PIN from the Atlas merchant portal: go to **Settings > Team members**, tap the **⋮** menu next to their name, and choose **Update pin code**. The new PIN syncs to all tablets immediately.

For the full steps, see [Set up a POS pin code](/merchant-portal/team-management#set-up-a-pos-pin-code) in the Team members guide.

## Reset your portal password

If you have forgotten your Atlas merchant portal password, reset it from the login page using **Forgot password** and follow the email link to set a new one.

For the full steps, see [Reset a password](/merchant-portal/team-management#reset-a-password) in the Team members guide.

## If it doesn't work

<AccordionGroup>
  <Accordion title="New PIN does not work on the tablet">
    1. Check that the tablet has an active internet connection. Offline tablets cannot sync new PINs.
    2. Wait 30 seconds and try again. It can take a moment for settings to propagate.
    3. Verify that the staff member is assigned to this outlet in Settings > Team members.
  </Accordion>

  <Accordion title="Password reset email did not arrive">
    1. Check your email spam or junk folder.
    2. Make sure emails from `no-reply@atlas.kitchen` are not blocked by IT filters.
    3. Return to the portal login page and request the reset link again. Check the email spelling.
  </Accordion>
</AccordionGroup>

If the issue persists, contact support at [hello@atlas.kitchen](mailto:hello@atlas.kitchen).

## Next steps

* [Team members and roles](/merchant-portal/team-management)